Privacy Policy

This policy explains what information ithawaii.ai collects, why, and what you can do about it. ithawaii.ai is run by IT Kauai, Inc., dba ITHawaii.com (“ITHawaii.AI,” “we,” “us”), 1003 Bishop St., Ste. 2160, Honolulu, HI 96813.

What we collect

Information you send us. When you fill in a form on this website, we receive what you type: usually your name, email address, phone number, business name and message, plus answers like your team size or island. We keep with your message the page you sent it from and how you found our website.

Chats with Kai. Kai, the assistant on this website, is an AI. When you chat with Kai, we keep what you and Kai write. When you talk to Kai, we record the conversation and keep a written transcript. With each chat we keep the page you started on and your time zone, so Kai can offer meeting times in your time.

Calls you book. When you book a call on this website or with Kai, we save the details you give (your name and email address, and your company, phone number and topic if you add them), put the meeting on our team member’s Microsoft 365 calendar, and send you an invitation with a Microsoft Teams or Zoom link.

How you use the website. We measure how visitors use this website with our own analytics, which run on our website and don’t use cookies. To tell when the same browser returns, your browser’s local storage keeps a random identifier. If your browser blocks local storage, we use a code made from your IP address and browser that changes every day and can’t be linked across days.

We record the pages you visit, the website or campaign that sent you, your device type, browser and operating system, how long you spend on a page and how far you scroll, and your approximate city and network provider. We work these out from your IP address, and we don’t store the IP address itself.

How we use it

• To answer your message and set up the discovery call you asked for
• To send you a short email confirming we received your request
• To answer your questions when you chat with Kai, and to improve his answers
• To understand which pages help visitors and improve the website
• To protect the website and our forms from spam and abuse
• To meet our legal obligations

We don’t sell your information, and we don’t use it for advertising.

Services that help run this website

• Cloudflare hosts the website, protects it from attacks, stores form messages in our database, and uses Cloudflare Turnstile to check forms for spam.
• SMTP2GO sends the emails our forms trigger: the notice to our team and the confirmation to you.
• ElevenLabs runs Kai. It turns speech into text and back, sends the conversation to the AI model that writes Kai’s replies, and stores the transcripts and voice recordings for us.
• Microsoft 365 holds our team’s calendars and sends the meeting invitations. Meetings take place on Microsoft Teams or Zoom.
• Videos in blog posts play from Cloudflare Stream or YouTube. YouTube may set its own cookies when you play a video.

We don’t use Google Analytics, advertising pixels or social media logins on this website. You can block third-party cookies in your browser settings, and this website still works.

How long we keep it

We keep form messages as long as we need them to work with you, and analytics data for up to 25 months. We keep chat transcripts and voice recordings for one year. You can remove the analytics identifier at any time by clearing this website’s data in your browser.

Your choices

You can ask us to show you, correct or delete the information we hold about you. Email [email protected] or call 808.468.4245, and we’ll respond within 30 days. We may need to confirm who you are first.

Children

This website is for businesses. We don’t knowingly collect information from children under 13.

Changes

If we change this policy, we’ll update the date at the top of this page.

Contact

Questions about privacy? Email [email protected] or call 808.468.4245.